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Quick Licks
(a.k.a. The Fast Facts)

Store Policy

Last updated: August 15, 2025

At Salty Mutts, we want tails wagging—not customers dragging. Here’s everything you need to know about shopping with us.

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Ordering

  • Orders are processed within 2–4 business days (excluding weekends and holidays).

  • You’ll receive a tracking email once your order ships so you can follow it from our salty shores to your door.

  • Orders cannot be modified once placed, but if you made a mistake, email us at [insert email] right away—we’ll do our best to help.

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Shipping

  • We currently ONLY ship within the United States.

  • Shipping costs are a flat rate of $7.95

  • Salty Mutts is not responsible for delays caused by carriers, weather, or mischievous mailroom pups.

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Returns & Exchanges

We want you to love your purchase—but if something’s off, here’s our policy:

  • Returns are accepted within 14 days of delivery for unused, unworn items in original condition with tags/packaging.

  • NOTE: If an item is marked "Not Returnable or Final Sale" we will not take a return or exchange.

  • Food Items that are open will not be returnable, do to health and safety laws.

  • Exchanges are subject to availability. If the item you want is out of stock, we’ll issue a store credit or refund.

  • Final Sale items (like clearance and custom/personalized products) cannot be returned or exchanged.

  • Customers are responsible for return shipping unless the item was damaged or incorrect.

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To start a return or exchange, email us at thepack@saltymutts.com with your order number and details.

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Refunds

  • Once your return is received and inspected, we’ll email you a confirmation.

  • Refunds are issued to your original payment method within 5–7 business days, but sometimes takes 7-14 business days to show up on your original payment method..

  • Please note that shipping costs are non-refundable.

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Damaged or Incorrect Items

If your order arrives damaged, defective, or just plain wrong, we’re on it. Contact us within 7 days of delivery with photos, and we’ll make it right—whether that means sending a replacement or issuing a refund.

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Gift Cards

At this time, Salty Mutts does not offer gift cards, but stay tuned, its in the works.

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Payment Methods

At this time, we accept Credit Cards, Apple Pay, Google Pay, Affirm, and PayPal.

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Questions?

We’re here to help. If you have any questions about your order or our policies, reach out:
Email: thepack@saltymutts.com
 

At the end of the day, our goal is simple: happy humans, happy mutts, and zero-stress shopping.

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