HOW WE ROLL
All the need-to-know stuff about shipping, returns, and keeping your salty shopping experience smooth sailing. Whether you're ordering a squeaky new toy or the perfect pup-sized tee, we've got your back with fair policies, quick turnarounds, and zero fluff (unless it's dog hair).
Shipping & Returns Policy
Last Updated: 12/29/2025
At Salty Mutts, we believe returns should be as smooth as a calm tide. Below you’ll find everything you need to know about shipping, returns, exchanges, and refunds — clearly outlined with zero fluff.
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Shipping Information
Shipping costs and estimated delivery times are displayed at checkout. Delivery dates are estimates and may vary due to carrier delays, weather conditions, or other factors outside our control.
Once your order ships, you’ll receive a confirmation email with tracking details.
14-Day Return Policy
We offer a 14-day return window, starting from the date your order is delivered.
If for any reason your item isn’t the right fit, you may request a return within this timeframe, subject to the eligibility requirements below.
Return Eligibility
To qualify for a return, items must:
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Be unused and in original condition
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Include original packaging and tags (if applicable)
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Be free from pet hair, odors, or damage
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Include proof of purchase (order number required)
Non-returnable items may include:
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Clearance or final sale items
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Used or damaged items
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Items marked as non-returnable for hygiene or safety reasons
How to Start a Return
Starting a return is easy:
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Please fill out our Return Request Form
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Submit your order number and return reason
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Our team will review and respond with next steps
Return Shipping:
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Refunds
Once your return is received and inspected:
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Approved refunds are issued to the original payment method
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Refunds are processed within 7–14 business days
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Original shipping fees are non-refundable
You’ll receive a confirmation email once your refund is complete.
Exchanges
Need a different size, color, or item? We’re happy to help.
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Exchanges are subject to product availability
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If the replacement item is unavailable, a refund will be issued
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Exchange requests must meet the same eligibility requirements as returns
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery by filling out a Return Request or
Email us at thepack@saltymutts.com with:
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Your order number
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A description of the issue
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Photos of the item and packaging
We’ll make it right as quickly as possible.
Questions?
If you have any questions about shipping, returns, or exchanges, reach out to us:
Why Shop Salty Mutts?
We’re committed to transparency, quality, and treating our customers like part of the pack. That means clear policies, honest timelines, and support when you need it.
Life’s Better a Little Salty.